Everything You Need to Know
About Avantwerk

Self-setup: most businesses are operational within a day or two. With an implementation package, our team builds everything for you — typical handover is within 5–10 working days depending on complexity.

Yes. The platform supports CSV import and direct integrations with popular CRMs. During onboarding you’ll be guided through the import process, or your implementation team handles it for you.

Nothing to install. Avantwerk is fully browser-based. There’s also a mobile app for managing your pipeline, conversations, and appointments on the go.

Yes. The mobile app (iOS and Android) lets you manage leads, reply to messages, view your calendar, and check your dashboard from anywhere.

Just a business email address. No credit card, no technical setup required. You can start exploring immediately after signup.

Every plan includes AI conversation handling (web chat, missed call text-back, lead qualification), AI appointment booking, and AI-powered follow-up sequences. More advanced AI workflows are available on higher plans.

Yes. The platform includes a full website and funnel builder with templates. Many clients run their entire web presence through Avantwerk — you don’t need a separate website builder.

The platform connects with Google, Facebook, Instagram, WhatsApp, Stripe, and hundreds of other apps via Zapier or direct API. Most common integrations are available out of the box.

Completely. The workflow builder uses a visual drag-and-drop interface. You define triggers, conditions, and actions — no code at any stage.

When someone calls your business number and you can’t answer, Avantwerk automatically sends them a text within seconds. The message is customisable and triggers a two-way SMS conversation, so you never lose a lead to a missed call.

Monthly billing is rolling — you pay each month and can cancel any time. Annual billing is paid upfront for 12 months and saves you the equivalent of 2 months (approximately 17% discount). Annual plans also lock your price for the full year.

Yes. Contact us and we can accommodate custom team sizes. Additional users are available as an add-on at a fixed per-user rate.

Each plan includes 250 outbound emails per day within the subscription. Above that threshold, email costs approximately £0.003 per message. SMS is charged at £0.14 per message. All usage is visible in your dashboard in real time.

No setup fee for self-service plans. If you purchase an implementation package (Ignite AI, Elevate AI, Momentum AI, or Apex AI), that is a one-time project fee covering the full build — it is not a recurring charge.

You have 30 days after cancellation to export your contacts, conversations, and campaign data. After 30 days, the data is permanently deleted. We will never hold your data hostage or charge for export.

We build your full platform configuration — CRM pipelines, automations, AI workflows, calendar setup, website/funnel pages, reputation management, and onboarding sequences — tailored to your industry and business processes. Higher packages include more workflows, more AI setups, and more custom build.

Ignite AI: approximately 5 working days. Elevate AI: 7–10 days. Momentum AI: 10–14 days. Apex AI: 14–21 days. Timelines depend on how quickly client feedback is provided.

No. You can self-set up on any plan. Implementation packages are for businesses that want everything built, configured, and handed over ready to use — without spending time learning the system first.

A live walkthrough of everything built: your pipelines, automations, AI bots, calendar, and reporting dashboards. We walk you (and your team if needed) through how to use and maintain each part, and answer all questions before we hand over.

Data is stored on enterprise-grade infrastructure within EU/EEA data centres, covered by appropriate safeguards under UK GDPR. Full details are in our Data Processing Agreement, available on request.

You do, entirely. Avantwerk processes your data as a data processor under your instruction. We have no right to use your contact data for any purpose other than providing the platform service to you.

Yes. You can export contacts, conversation history, pipeline data, and campaign records at any time from within your account — no need to request it from us.

The platform includes built-in consent management tools, double opt-in flows, unsubscribe handling, and audit logging. You remain the data controller — we provide the infrastructure and tooling to make compliance straightforward. A full DPA is available on our Data Processing Agreement page.

All plans include email support with a response target of 1 business day. Higher plans (SmartFlow and above) receive priority support. Implementation package clients receive a dedicated onboarding contact during the project period.

Yes. A full help centre with written guides, video walkthroughs, and how-to articles is accessible from within your dashboard. Content is updated when features change.

Yes. Implementation packages include a live handover session covering all built features. Additional training sessions can be arranged for larger teams — contact us to discuss.

Report it to [email protected] with details of what happened. We operate an SLA with defined response and resolution times based on severity — details are on the SLA page. P1 critical issues (platform down, data inaccessible) are escalated immediately.